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Help Center

Welcome to the help centre! Here you will find commonly asked questions, how to's, and help articles written by our team.

Alerts 

In the Alerts app, users can set up conditions according to which the system logs the events and sends notifications.

When a server receives a new portion of data from the device, it checks whether the conditions set by the customer are true or false for this data. If they are true, the server generates an event, logs it, and immediately sends SMS, Email, or Voice notifications, as specified by the user.

 

Each event will also contain information about the assigned driver.

Two types of events

Events can be registered in two ways:

  • Events generated by the device. These events are triggered due to some physical events registered by the device sensors or inputs. Examples: emergency button, AVL input change, car crash, harsh driving, etc. The list of such events varies and depends on the device model.

  • Events detected by server logic. Events of this type have no relation to the device model and can apply to any device. Examples: geofence enter, speed limit exceeding, GSM connection lost, long idle, route deviation, sensor value range exceeding, etc.

Autocreated rules

Most used rules will be created automatically when the user activates a new device. For example, if a personal GPS tracker has an emergency button, a new rule "SOS button pressed" will be created automatically. User can edit this rule, e.g. add SMS / Email notifications, or suspend the rule if he does not need it.

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